If you feel that there is another admin better suited to handle a particular message you can click the reassign button found at the top of the message window and select that member of staff from the pop-up menu.   

You can also add an optional note for the admin with any relevant information or instructions that you wish to pass on.

Watch how to reassign a message to another admin below.

If you cannot see the 'Messages' section within Stribe it means that you do not have the correct permissions to complete this action. Contact your main system Administrator to gain permission for this action.