What is an incident report?
Incidents are the reports that your admins create.
Admins can use them to record incidents that they have witnessed, or that staff have approached them to speak with them about.
These may be feedback and ideas; health and safety concerns; minor management issues; or complaints. These will appear on the incidents tab of your admin account.
Why you should use incidents
Incident recording allows you to collaborate with colleagues, continue to update and add information, tag users involved and securely attach evidence – all the same features that are available to you within message management.
It is useful to record these conversations on Stribe as helps you to build up a full and detailed picture of what is happening within your organisation, allowing you to get ahead of any potential problems.
If you cannot see the 'Incidents' section within Stribe it means that you do not have the correct permissions to complete this action. Contact your main system Administrator to gain permission for this action.