Managing employee messages and incident reports
Tips and tricks to make it simple to support employee messages and managing incident reports
10 articles in this collection
Written by Lucy Harvey
Written by Lucy Harvey
How to export messages and incidents
Learn how to export messages and incidents as PDFs from Stribe
Written by Lucy Harvey
Updated this week
Updated this week
What is the difference between messages and incidents?
Find out why we use the terms 'messages' and 'incidents'
Written by Lucy Harvey
Updated this week
Updated this week
How to link admins into a message or incident
Work together! Using 'link admin' works in a similar way as cc'ing someone into an email
Written by Lucy Harvey
Updated this week
Updated this week
Messages
What is a message?
Learn how to manage and respond to messages from employees
Written by Lucy Harvey
Updated this week
Updated this week
Managing messages
Learn how best to manage the messages from employees
Written by Lucy Harvey
Updated this week
Updated this week
Replying to a message
More information on replying to a message from employees
Written by Lucy Harvey
Updated this week
Updated this week
Adding a note to a message
Find out more about adding notes to employee messages
Written by Lucy Harvey
Updated over a week ago
Updated over a week ago
Reassigning a message to a different admin
Use this option if there is an admin better suited to handle the message
Written by Lucy Harvey
Updated this week
Updated this week
How to close a message
Find out what happens when you're satisfied a message is resolved
Written by Lucy Harvey
Updated over a week ago
Updated over a week ago