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Managing employee messages and incident reports
Managing employee messages and incident reports
Tips and tricks to make it simple to support employee messages and managing incident reports
10 articles in this collection
Written by
Lucy Harvey
How to export messages and incidents
Learn how to export messages and incidents as PDFs from Stribe
Written by
Lucy Harvey
Updated over a week ago
What is the difference between messages and incidents?
Find out why we use the terms 'messages' and 'incidents'
Written by
Lucy Harvey
Updated over a week ago
How to link mentors into a message or incident
Work together! Using 'link mentor' works in a similar way as cc'ing someone into an email
Written by
Lucy Harvey
Updated over a week ago
Messages
What is a message?
Learn how to manage and respond to messages from employees
Written by
Lucy Harvey
Updated over a week ago
Managing messages
Learn how best to manage the messages from employees
Written by
Lucy Harvey
Updated over a week ago
Replying to a message
More information on replying to a message from employees
Written by
Lucy Harvey
Updated over a week ago
Adding a note to a message
Find out more about adding notes to employee messages
Written by
Lucy Harvey
Updated over a week ago
Reassigning a message to a different mentor
Use this option if there is a mentor better suited to handle the message
Written by
Lucy Harvey
Updated over a week ago
How to close a message
Find out what happens when you're satisfied a message is resolved
Written by
Lucy Harvey
Updated over a week ago
Incident Reports
What is an incident report?
Find out more about incident reports and how you can use them
Written by
Lucy Harvey
Updated over a week ago