You can link other admins to a message/incident report by clicking the linked admins button which can be found in the right hand window (similar to cc’ing someone into an email).
They will receive notifications whenever there is an update on the message (either a new reply, message or note).
This will allow other admins to follow the progress of the message/incident report and allow them to offer advice and even respond to the message/incident report.
Top Tip! The linked admins will not be able to close the message/incident, only the person who has ownership of the message/incident has the ability to do this.
Watch how to link an admin to a message in the video below.
Note: Use the note feature to communicate thoughts about the message to the linked admin without the user being notified or seeing what is being written.
If you cannot see the 'Message' section within Stribe it means that you do not have the correct permissions to complete this action. Contact your main system Administrator to gain permission for this action.