Categories are used to identify the general theme of a case or incident. You can use multiple categories. e.g you may want to use 'High Priority' & 'Feedback' for one message, or maybe 'Positive' for another.
Adding new categories to Stribe is quick and simple. You can do these at any time, which means your account will adapt and change with your organisation's needs.
Follow the step-by-step below:
You must be logged in to an admin account to do this.
1. Head to 'Settings'
2. In the left-hand menu select 'Categories'
3. From here you can edit, delete and add new categories
If you cannot see the 'Categories' section within Stribe it means that you do not have the correct permissions to complete this action. Contact your main system Administrator to gain permission for this action.