Managing employee messages and incident reports

Tips and tricks to make it simple to support employee messages and managing incident reports

12 articles in this collection
Written by Lucy Harvey and Imogen Pollard

How to export messages and incidents

Learn how to export messages and incidents as PDFs from Stribe

Written by Lucy Harvey
Updated this week

What is the difference between messages and incidents?

Find out why we use the terms 'messages' and 'incidents'

Written by Lucy Harvey
Updated over a week ago

How to link admins into a message or incident

Work together! Using 'link admin' works in a similar way as cc'ing someone into an email

Written by Lucy Harvey
Updated over a week ago

How do I delete a message I sent to an employee?

Written by Imogen Pollard
Updated over a week ago

Messages

How do I reopen a closed message?

Find out how to reopen a closed message if you need to!

Written by Lucy Harvey
Updated over a week ago

What is a message?

Learn how to manage and respond to messages from employees

Written by Lucy Harvey
Updated over a week ago

Managing messages

Learn how best to manage the messages from employees

Written by Lucy Harvey
Updated over a week ago

Replying to a message

More information on replying to a message from employees

Written by Lucy Harvey
Updated over a week ago

Adding a note to a message

Find out more about adding notes to employee messages

Written by Lucy Harvey
Updated over a week ago

Reassigning a message to a different admin

Use this option if there is an admin better suited to handle the message

Written by Lucy Harvey
Updated over a week ago

How to close a message

Find out what happens when you're satisfied a message is resolved

Written by Lucy Harvey
Updated over a week ago

Incident Reports

What is an incident report?

Find out more about incident reports and how you can use them

Written by Lucy Harvey
Updated over a week ago