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Pulse campaign response rates - How to dive deeper!
Pulse campaign response rates - How to dive deeper!

This article will explain the best ways of analysing your survey response rates.

Lucy Harvey avatar
Written by Lucy Harvey
Updated over 8 months ago

When your pulse survey has closed, this will enable you to analyse the pulse response data on your pulse campaign dashboard. Within this dashboard, there's a variety of metrics that help you to understand your response rates.

Remember! You can share a specific pulse report via a unique URL (as a view only) to external people such as board members, suppliers or others! You can also add a Stribe admin user to a singular pulse report (who doesn't currently have full pulse permissions). Once added, your Stribe admin can view, download, analyse and action your pulse survey reports, without having visibility over the rest of your surveys. See more information here!

Completion rate:

If you have launched a campaign with more than one pulse survey question, you may be interested in how many people start the survey versus how many people finish the survey (to see if you have any drop off during the survey). On your survey results, you'll be able to see two figures on the right hand side including response rate and completion rate. Response rate shows the figure of who has answered at least 1 question, whereas completion rate shows the figure of who has finished the whole survey.

Segmented response rate:

If you'd like to see data on which people in your organisation are the most/least responsive to your pulse questions, this is now clearly explained on the pulse results! As long as you have uploaded your employee data to include segment data, and more than 5 people that match the chosen segment have answered, you'll be able to see the response rate broken down in table form.

If you'd like to see more on our anonymity, please see the link here.

Exporting a grouped survey:

When you export a grouped survey (a survey with more than one question), you will now see the answers for one employee across the whole survey, together on the spreadsheet. Before, this spreadsheet went question by question, but to better help analysis - they're now displayed consecutively, just how the respondent would have answered the survey!

As you can see from the screenshot above, the questions will go along the rows so you can analyse the answers, without giving any identifying information away.

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