You need to be logged in as an admin to complete this process
If you want to add someone as an admin to Stribe who has previously been an admin (but had their account deactivated) you will need to reactivate their account rather than create a new login. If you tried to add the admin, you may have received a 'duplicate account' error and been unable to upload them.
Follow the steps below to give your colleague their updated admin access.
How to reactivate an admin on Stribe
Log in to your admin profile on Stribe
Head to 'Settings'
In the sub-menu select 'Search for employees'
Type the admin's name into the 'First Name' and 'Last Name' boxes and toggle 'Account Status' to 'Leavers Only'.
Click 'Enable' on the correct list (Note: their Role needs to be 'admin')
Doing this will mean the admin can log in to your Stribe and will now have the option to access the admin area.