Getting started

Find out how to set-up your account here

22 articles in this collection
Written by Lucy Harvey and Imogen Pollard

Setting up Stribe

Your all-in-one guide to setting up your Stribe account

Written by Lucy Harvey
Updated over a week ago

Stribe - Pre-Launch IT Requirements

Following all of these steps will ensure your Stribe emails arrive without a hitch.

Written by Lucy Harvey
Updated over a week ago

Launch Email Template

Use this template to introduce Stribe to your colleagues before pressing launch

Written by Lucy Harvey
Updated over a week ago

Permission Levels

Learn how admin and employee accounts are different.

Written by Lucy Harvey
Updated over a week ago

How do you log in using the Stribe app?

Learn how to log in to Stribe using the app on your phone

Written by Imogen Pollard
Updated over a week ago

How to log into Stribe using the Magic Link

Step by step & video training guide on how to log into Stribe using the magic link

Written by Imogen Pollard
Updated over a week ago

How to log into Stribe using your email & password

Step by step & video training guide on logging into Stribe using your email and password

Written by Imogen Pollard
Updated over a week ago

Logging into Stribe

Having trouble logging in? Read our how to guides!

Written by Imogen Pollard
Updated over a week ago

Customisation

Setting your site-wide Message

Give your employees transparency on when they can expect a reply

Written by Lucy Harvey
Updated over a week ago

How to update user roles

Learn what user roles are and how to change them

Written by Lucy Harvey
Updated over a week ago

Add and updating segments

Learn about what segments are and how to update them

Written by Lucy Harvey
Updated over a week ago

Setting account settings and customisations

How to check and update your account settings and customisations

Written by Lucy Harvey
Updated over a week ago

Adding Users

How to add an employee

Learn how to add a new employee. Find out what they have access to.

Written by Lucy Harvey
Updated over a week ago

How to add multiple employees

Learn how to import multiple employees in one go

Written by Lucy Harvey
Updated over a week ago

How to add single admins

Learn how to add single admins. Find out what each role can do.

Written by Lucy Harvey
Updated over a week ago

Updating admin permissions

Learn how to switch on or off different permission levels for a single admin

Written by Lucy Harvey
Updated over a week ago

Updating individual employee details

Learn how to update a particular employee's information

Written by Lucy Harvey
Updated over a week ago

How to bulk update employees

Learn how to update or edit information for multiple employees

Written by Lucy Harvey
Updated over a week ago

Getting Started - FAQs

Why are our notification emails are getting blocked?

What to do if you find you can't access Stribe, and you aren't receiving emails from the system

Written by Lucy Harvey
Updated over a week ago

Can I add more locations?

Adding new locations to Stribe is quick and simple.

Written by Lucy Harvey
Updated over a week ago

Can I add more categories?

Adding new categories to Stribe is quick and simple.

Written by Lucy Harvey
Updated over a week ago

Can I search for messages and incidents?

Learn how to filter and search for specific messages and incidents

Written by Lucy Harvey
Updated over a week ago