All Collections
Frequently asked questions
Find FAQs here
How will I know when there is a new message?Learn how you will be notified if there is a new message from staff
Can I search for messages?Learn how to filter and search for specific messages
What does alert mean?Find out why a message sits within the 'Alert' section
Can we spread the workload with messages?Learn how to get your messages to auto-assign to admins!
Create a 'survey-only' adminLearn how to create an admin that can only view and manage the survey feature
How to deactivate a user accountDeactivating an account in Stribe
How do I reset a users password?Reset an employees password
Do I need to have two factor authentication on?Read about 2FA at Stribe.
How often should I send a survey?Some factors to consider when planning your question schedule
What are word tiles?Find out more about how word tiles can enhance your survey and save you analysis time
What do surveys look like to employees?Show employees how to answer their surveys
Do surveys end automatically?Surveys will remain open for responses until their close date (or you close them manually)
Why are some of my survey reports not displaying data?Learn why your reports may be blank in some areas.
What do published survey results look like to employees?Learn what published "You said, we did" results look like within Stribe's employee area
FAQ - ValuesHere you'll find the answers to the most frequently asked questions on the topic of our Values feature.
Why did I not get an app notification?The reasons you might not be receiving app notifications after a campaign has gone live
How can Stribe be anonymous if you know my email?Why does Stribe need employee email addresses? And how do we maintain anonymity with this information?
What are magic links?Keep forgetting your password? Try logging in with our magic links!
Why are our notification emails are getting blocked?What to do if you find you can't access Stribe, and you aren't receiving emails from the system
What to expect when you sign up to Stribe!Learn the typical phases of onboarding when you join the family at Stribe.